Anthem Blue Cross is a proud member of the WellPoint family of companies. At Anthem, we are dedicated to our mission of improving the health of the people we serve. We believe the best health care coverage can actually help people stay healthy.
Bring your expertise to our innovative, performance-focused culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine.
This position will support the Commercial Case Management area.
Performs customer service in Commercial Case Management area. Follows appropriate policies and procedures. Researches and analyzes data to address customer service issues. Provides information and recommends solutions. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positively customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Provides external and internal customers with requested information. Provides superior, professional, and courteous service to clients. Under general direction, receives and places follow-up calls / e-mails to answer client questions that are non-routine and often require deviation from standard practices and procedures with the assistance of a computerized system. Handles situations, which may require adaptation of response or extensive research. Provides timely and accurate resolution of inquiries, issues, and adjustments regarding benefits, policies, contracts, etc.
May assess and respond to customer needs and suggest alternative company services. Seeks, understands and responds to the needs and expectations of internal and external customers. Participates in customer service workflow projects. Demonstrates full competence/ mastery in own area of work. Makes significant contribution to work team. Is an independent problem solver and decision-maker. Works without significant guidance. Assists with training of staff. Performs other duties as assigned.